I’ve upgraded my Jira license tier. How does pricing work for upgrading my Easy Agile Personas license?

You can upgrade your Easy Agile Personas license tier to match your Jira license tier here.

Upgrade prices are based on Atlassian’s formula where the upgrade cost is calculated based upon the number of user tiers you’re upgrading to, plus the pro rata’d amount for the time remaining on the existing license.


How do I renew maintenance for my Server license of Easy Agile Personas?

Support for Atlassian Server products ends on February 2, 2024.

Ongoing Easy Agile Personas renewals are expected to be prorated by Atlassian, with an end date of February 2, 2024 (PT) to match the end of support date of Easy Agile Personas on Server.

You can renew your maintenance contract for Easy Agile Personas here.


How do I upgrade to latest release of Easy Agile Personas so I have access to new features?

Server

Server customers require an active maintenance license in order to upgrade to new versions of a Marketplace app, including Easy Agile User Story Maps.

You can renew maintenance via the Atlassian renewal form here.

A Jira administrator can upgrade to the latest version of Easy Agile Personas by:

  1. Log into your Atlassian application as a user with administrative privileges. 

  2. From the top navigation bar in your application, choose  > Add-ons or Manage apps.

  3. Choose Action required from the drop-down menu. 

  4. Locate Easy Agile Personas

  5. Click the Update button (the Universal Plugin Manager) downloads and applies the latest version of the app. When finished, a success message appears.

Data Center

A Jira administrator can upgrade to the latest version of Easy Agile Personas by:

  1. Log into your Atlassian application as a user with administrative privileges. 

  2. From the top navigation bar in your application, choose  > Add-ons or Manage apps.

  3. Choose Action required from the drop-down menu. 

  4. Locate Easy Agile Personas

  5. Click the Update button (the Universal Plugin Manager) downloads and applies the latest version of the app. When finished, a success message appears.