How to raise a support request
How to contact Easy Agile support
For support with Easy Agile TeamRhythm, you can raise a support request here.
Please share screenshots, troubleshooting information, and anything else that you think might help us to solve your issue quickly.
Gathering in-app troubleshooting information
When raising a problem with our support team, we can use troubleshooting information generated in-app to get a quick overview of how the app is working.
This is located in the in-app help menu in Easy Agile apps. Access this in the “…” menu “Help” option.
The “…” menu on the User Story Map page
The “…” menu on the Retrospective page
Clicking on the 
Info icon in the top right of this shows the following Support information. Copy and paste this to share it with our support team!
Help option missing?
Can’t see the “…” menu or help option? On a Jira Data Center or Jira Server site?
You might be on an older version of the app!
In versions 8.0.0-8.6.1, the Help menu is missing from the Retrospective page.
Switch to the User Story Map page in Easy Agile TeamRhythm to access Help.
In even older versions, the help menu is available via a 
button in the top right of the User Story Map.
Other kinds of troubleshooting information
For more information on accessing the Javascript console, obtaining HAR files, or clearing browser cache, see the Easy Agile Support general troubleshooting information page.