Requesting a usage overview for Easy Agile Programs

If you need to know how many people are actively using Easy Agile Programs, our support team can prepare a usage overview for your Jira site.

There's no in-product usage report, so requesting an overview from support is the way to get these numbers.

What a usage overview includes

Depending on what you need, your overview can cover:

Unique active users per month and trends over a period of time
How many teams (boards) are actively using Easy Agile Programs and a list of board IDs
Activity for each Program, including the number of unique users and which months each Program was active
Usage information for key product features
Peer benchmarking so you can see how your utilisation compares with other similar-sized customers
Insights to help identify where enablement could improve usage

Tell us what you're trying to answer and we can help to tailor the report for your needs.

So you know what to expect before you ask:

User details: For privacy reasons we don't capture user information.
Program owner, creator or last updated date: We can tell you how many people used a Program and how often, but not who created it or who changed it last.
Program names: We can provide Program IDs, which are our internal identifiers and won't match the names your teams use.
Board or project names: We don't capture the names of boards or projects. We can give you the board IDs, and you can cross-reference them to projects and teams in your Jira site.
Groupings by department: We can't split usage by your internal organisational structure.
Scheduled or recurring reports: There's no automated way for us to send this data on a monthly or annual schedule. You're welcome to request a fresh overview whenever you need one.
Usage information if analytics have been turned off: Product analytics need to be enabled on your instance for us to have usage data. If we can't see any activity for your site, get in touch and we'll talk through the alternatives.

Go to the Easy Agile support portal.
Let us know which app you need the overview for, and include your licence key or SEN.
Tell us what you're trying to answer. For example whether you're preparing a renewal case, auditing your apps, or planning a migration - along with the time period you need.
If you have a deadline, mention it and we'll work to it.

We'll come back to you within one to two business days.