App licensing and pricing
All Easy Agile apps are available for Jira Cloud and Jira Data Center through the Atlassian Marketplace.
Cloud apps are sold as a monthly or annual subscription, matching the host Jira site’s billing cycle.
Data Center apps are sold as an annual subscription.
Your subscription license tier needs to match the user tier of the host Jira site.
As an Atlassian Marketplace Partner, billing and licensing for Easy Agile apps is managed by Atlassian.
What’s included in your subscription/license
When you have an active subscription for an Easy Agile app, you’ll get:
Full use of the software until the end of your subscription
Security patches and bug fixes
Easy Agile apps are subject to our License & Subscription Agreements.
While Easy Agile doesn’t provide training, we can recommend an Atlassian Solution Partner who can help! Solution Partners are experienced in implementing new tools and can provide support in your time zone.
What happens when the subscription expires?
If your subscription/license is no longer active, the app will no longer be available. Users attempting to access any app pages will see an “Unlicensed” page instead.
App data will not be deleted, but it will no longer be accessible.
Pricing by user tier
Easy Agile pricing is subscription-based and varies according to the number of users on your Jira site.
The user tier of your app license needs to match the user tier of the host Jira site. This is a requirement of the Atlassian Marketplace.
If you have multiple Jira applications, the app license will need to match the highest Jira user tier. For example, if you have a 500-user Jira license and a 20-agent Jira Service Management license, you’ll need a 500-user app license.
How can I quickly calculate the price?
Calculate the price for your situation on the Atlassian Marketplace listing for the app in the “Pricing” tab. You’ll need to select:
Your Jira hosting type (Cloud or Data Center)
For Cloud sites, whether you use monthly or annual billing
Your host Jira user tier number
Use these links to jump straight to the Atlassian Marketplace pricing calculator:
Can I purchase the app for a subset of users?
No, it isn’t possible for Easy Agile to provide a license for a subset of your Jira users.
As billing and licensing for Easy Agile apps is managed through the Atlassian Marketplace, we can't change this license requirement.
User tier upgrades/downgrades
If your Jira user tier changes, your app user tier will be adjusted accordingly.
On Cloud: If you use monthly billing, Atlassian automatically adjusts your billing tier as user numbers change.
On Data Center: If you upgrade between billing cycles, you can upgrade your app license to match.
Upgrade prices are calculated by Atlassian based on the additional users and the remaining time on the existing license.
To calculate the upgrade cost, create an upgrade quote on atlassian.com/purchase/upgrade.
Quotes
You can generate a quote for any Easy Agile app on atlassian.com/purchase/marketplace.
Visit atlassian.com/purchase/marketplace and search for the app by name, or use these links to go directly to the page for:
In the top left, switch from “Order” to “Quote”.
Follow the instructions for your Jira deployment.
Discounts
Do you offer academic, community, or open-source licenses for Easy Agile apps?
If your host Jira site qualifies for an academic, community, or open-source discount, you’ll be eligible for the same discount on Easy Agile apps.
On Cloud: Academic, community, and open source licenses are available to qualifying organizations. See Atlassian’s Purchasing & Licensing FAQ for more information.
On Data Center:
Academic licenses are available at a 50% discount if you have an academic license for your Atlassian product.
Open-source licenses are not available for Data Center apps. However, Data Center Community subscriptions are available at 75% off the list price. Visit Atlassian Community License request for more information.
Is there a discount for buying multiple Easy Agile apps together?
Contact our team to enquire about a bundle discount if you’re planning to buy more than one Easy Agile app.
Purchasing
On Cloud:
If your Jira Cloud site uses the default monthly billing, the trial will automatically convert to a paid subscription.
If you’ve opted into annual billing, you’ll need to generate and accept a quote through the Atlassian Billing Console or by contacting the Atlassian billing and licensing team here.
You’ll need “Billing Administration” permission to purchase apps for your Jira site.
On Data Center: You can generate a quote or order for an Easy Agile app at atlassian.com/purchase/marketplace.
You’ll need “Jira Administrator” permission to install the app and apply the license.
App updates and maintenance
Your subscription includes access to software updates. This includes security and bug fixes as well as new functionality.
Check out the latest product updates at updates.easyagile.com!
On Cloud, you’ll receive new updates automatically.
On Data Center, Jira Administrators can update the app on the “Manage apps” page in Jira.
Check if the app is compatible with your version of Jira before installing.
The “Version history” page on the Atlassian Marketplace listing shows the details of each version, including Jira version compatibility. Use the “Explore all Data Center versions” link at the bottom right-hand side of the page to go to Version history.
Ensuring your data's safety is our top priority. We recommend making a database backup before updating for added peace of mind.
Support for apps for Jira Server ended on February 15, 2024, as Atlassian retired their Server products.
If you’re still using the app on Jira Server, you can only install app updates that were released when your expired license was active.
e.g. If you had an Easy Agile TeamRhythm Server app license until the last day of support on February 15, 2024, you can update to Easy Agile TeamRhythm v12.0.0.
The “Version history” page on the Atlassian Marketplace listing shows the release date and compatibility range for each version. Use the “Explore all Server versions” link at the bottom right-hand side of the page to go to Version history.
Jira Administrators can install app updates on the “Manage apps” page in Jira.
Ensuring your data's safety is our top priority. We recommend making a database backup before updating for added peace of mind.
Data Center / Server app version history
Jump to the “Version history” page on the Atlassian Marketplace for each app with these links:
This shows the release date, version compatibility, and release notes for each version.
Licenses and discounts for migrations
It isn’t possible to use an app license for one hosting type on a different hosting type. This means you can’t move your Data Center license to Cloud.
However, Easy Agile apps are included in Atlassian discount programs:
Dual licensing: eligible customers can buy an annual Cloud license to receive a free one-year extension to the equivalent license on Data Center.
Cloud migration trial: eligible customers can receive a free trial of the Cloud app for the remaining length of the equivalent paid license on Data Center.
If you have concerns about being billed for the app on both platforms at once during your migration, please reach out to our team here!
As all Easy Agile licensing is handled via the Atlassian Marketplace, Easy Agile is not able to manually manage licenses. However, we can partner with Atlassian to work with your situation.
License for migrations from Jira Server
It’s no longer possible to purchase or renew Server app licenses.
We recommend using a Data Center license so you can update the app to the latest version before your migration. Earlier app versions may not integrate with JCMA.
Learn more about migrating Easy Agile apps:
Help with licensing and pricing
Billing and licensing for Easy Agile apps is managed through the Atlassian Marketplace. Some types of licensing problems will need to be fixed by Atlassian’s billing and licensing team, including:
Starting free trials
Errors when managing subscriptions on admin.atlassian.com
Issues with payments, bills, or refunds
To resolve any of the above problems, contact Atlassian’s billing and licensing team.
If you have other questions about app licensing or pricing, contact our team here!
Why am I seeing an “is not licensed” message?
You may see messages such as “Easy Agile TeamRhythm is not licensed” or “No valid license installed” when the license is expired or otherwise invalid.
Users will see an “Unlicensed” message when attempting to open any app page if the license is not valid/active.
Check the status of your app on:
Jira Cloud at admin.atlassian.com with “Billing Administrator” permission
Jira Data Center on the “Manage apps” page with “Jira Administrator” permission
You may need to purchase a new app license to resolve this problem.
I purchased a license for the wrong Easy Agile app, can you switch my licenses?
Unfortunately, we aren’t able to directly modify app licenses purchased through the Atlassian Marketplace. You’ll need to contact Atlassian’s billing and licensing team to fix this.