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How to Raise a Support Request

Got a question for the Easy Agile team? We’re here to help.

To raise a support request now, visit our support portal here.

In-app

Use the in-app Help menu to quickly find help.

This also auto-fills your app license so we can check the details of your app.

Easy Agile TeamRhythm, Easy Agile Programs and Easy Agile Roadmaps include this Help section.

Ellipsis or meatball menu open showing a Help button
Easy Agile in-app support dialog support highlighted.png

To help us help you more quickly, please include as much information as possible about the problem. This might include:

  • A screenshot of the problem or error

  • Steps to reproduce the issue

  • In-app troubleshooting information

  • Whether you’re on Jira Cloud or Jira Data Center

  • On Jira Data Center, the app and Jira version number currently installed

  • Your web browser (eg. Google Chrome, Mozilla Firefox, Microsoft Edge)

Support response times

Details on our response times can be found on our Trust Center.

Our business hours are Monday through Friday from 9am to 5pm in Sydney, Australia (AEST/AEDT). We are closed on major holidays in New South Wales, Australia. To see our business hours in your timezone check timeanddate.com.

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If this problem persists, please contact our support.