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How to Raise a Support Request

Got a question for the Easy Agile team? We’re here to help.

How to contact Easy Agile support

To raise a support request, visit our support portal here.

To allow for quicker and more accurate responses please include as much information as possible on the initial request, such as:

  1. A screenshot of the problem or error

  2. Steps to recreate

  3. Whether you’re on Jira Cloud or Jira Data Center

  4. On Jira DC, the app and Jira version number currently installed

  5. Your web browser (eg. Google Chrome, Mozilla Firefox, Microsoft Edge)

Details on our response times can be found on our Trust Center.

Our business hours are Monday through Friday from 9am to 5pm in Sydney, Australia (AEST/AEDT). We are closed on major holidays in New South Wales, Australia. To see our business hours in your timezone check

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