How to Raise a Support Request
Got a question for the Easy Agile team? We’re here to help.
To raise a support request now, visit our support portal here.
In-app
Use the in-app Help menu to quickly find help.
This also auto-fills your app license so we can check the details of your app.
Easy Agile TeamRhythm, Easy Agile Programs and Easy Agile Roadmaps include this Help section.
To help us help you more quickly, please include as much information as possible about the problem. This might include:
A screenshot of the problem or error
Steps to reproduce the issue
Whether you’re on Jira Cloud or Jira Data Center
On Jira Data Center, the app and Jira version number currently installed
Your web browser (eg. Google Chrome, Mozilla Firefox, Microsoft Edge)
Support response times
Details on our response times can be found on our Trust Center.
Our business hours are Monday through Friday from 9am to 5pm in Sydney, Australia (AEST/AEDT). We are closed on major holidays in New South Wales, Australia. To see our business hours in your timezone check timeanddate.com.