Migrating Easy Agile apps
Most Easy Agile apps integrate with the Jira Cloud Migration Assistant (JCMA) to support migrations to Cloud.
If you’re migrating to another Jira site, check how you can migrate your Easy Agile app(s) too:
There is no migration pathway for Easy Agile Personas at this time.
Upgrading from Jira Server to Jira Data Center
If you’re upgrading your existing Jira Server site to Jira Data Center, you won’t need to migrate data.
In this situation, you only need to replace the app license with a new Data Center app license.
The Data Center version of the app works identically to the Server version, and also includes support for multi-node Data Center sites.
The Data Center version of the app can be used on a Jira Server site.
Note that newer versions of the apps may not be compatible with earlier versions of Jira. Check the “Version history” page on the Atlassian Marketplace for each app:
Out-of-hours support during migrations
The Easy Agile support team works 9 a.m.-5 p.m. in Sydney, Australia (AEST/AEDT).
If your upcoming production migration will be outside these hours, you can request out-of-hours support. Requests MUST be submitted at least 5 business days before your scheduled production migration.
You’ll first need to confirm:
Your migration path is supported.
The Easy Agile app has been updated to the latest version on the origin Server / Data Center site.
The Easy Agile app is installed on the destination Cloud site.
The JCMA app has been updated to the latest version.
You’ve run a test migration, and it was successful.
If your request does not cover all of the above criteria, we may not be able to process it before your migration.
If you have any concerns or questions prior to your production migration, please let us know in your request.
Out-of-hours support is not guaranteed. We aim to assess your request and confirm whether or not we can offer support for your requested dates no later than 48 hours prior to your scheduled production migration start date.