How to raise a support request | Easy Agile Help Center

How to contact Easy Agile support

For support with Easy Agile TeamRhythm, you can raise a support request here.

Please share screenshots, troubleshooting information, and anything else that you think might help us to solve your issue quickly.

Gathering in-app troubleshooting information

When raising a problem with our support team, we can use troubleshooting information generated in-app to get a quick overview of how the app is working.

This is located in the in-app help menu in. Access this in the “…” menu “Help” option.

TeamRhythm user story map more menu Help.png — The “…” menu on the User Story Map page

TeamRhythm Retrospective Help.png — The “…” menu on the Retrospective page

TeamRhythm help dialog info button highlighted.png

Clicking on the Info icon in the top right of this shows the following Support information. Copy and paste this to share it with our support team!

Help option missing?

Can’t see the “…” menu or help option on the Retrospective page? Are you on Jira Data Center or Jira Server? (“atlassian.net” is not in the URL)

You might be on an older version of the app!

In versions 8.0.0-8.6.1, the Help menu is missing from the Retrospective page.

Switch to the User Story Map page in Easy Agile TeamRhythm to access Help.

TeamRhythm header tabs on Retrospective copy.png

In even older versions, the help menu is available via a button in the top right of the User Story Map.

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Other kinds of troubleshooting information

For more information on accessing the Javascript console, obtaining HAR files, or clearing browser cache, see the Easy Agile Support general troubleshooting information page.