Migrating from Server to Cloud or Data Center

We understand many of our customers are undergoing a shift from on-premise to Cloud instances of Jira given Atlassian announcement to end of life Server.

You do not need to uninstall the Server version of Easy Agile User Story Maps to migrate to Data Center. You are only required to swap out the license key.

All of the data Easy Agile User Story Maps relies on is safely stored in your Jira projects and will be seamlessly migrated with your Jira data without any additional effort. This applies to migrating from Jira Server or Jira Data Center to Jira Cloud, and from Jira Cloud to Jira Server or Jira Data Center.

The only exceptions to this are the Saved Views and configuration of the third level issue hierarchy.

When migrating to Cloud or Data Center the configuration of the third level issue hierarchy along with any views created by your team, will not be migrated across from your Server instance. However, it will be possible to recreate your views and reconfigure the third level of hierarchy once your Cloud migration is complete.

Visit Atlassian’s documentation on migrating from Server to Cloud.

Visit Atlassian’s documentation on migrating from Server to Data Center.


Migrating your license between Jira Server, Data Center or Cloud

As all Easy Agile licensing is handled via the Atlassian Marketplace, you will need to contact Atlassian about transferring your license. Note that licenses cannot be directly transferred or credited; however, you may be eligible for a free trial in order to make the transition process smoother.

To raise a Billing, Payments and Pricing request, contact Atlassian Support here.


We’re here for you!

If you have any questions or concerns about migrating to Jira Cloud, feel free to reach out to support@easyagile.com or via our Support Desk.

All Easy Agile apps are available on both Cloud and On-premise Jira instances. Wherever you’re migrating, we’re here to make it easy.