Migrating from Server to Cloud or Data Center
We understand many of our customers are undergoing a shift from on-premise to Cloud instances of Jira given Atlassian announcement to end of life Server.
You do not need to uninstall the Server version of Easy Agile User Story Maps to migrate to Data Center. You are only required to swap out the license key.
All of the data Easy Agile User Story Maps relies on is safely stored in your Jira projects and will be seamlessly migrated with your Jira data without any additional effort. This applies to migrating from Jira Server or Jira Data Center to Jira Cloud, and from Jira Cloud to Jira Server or Jira Data Center.
When migrating to Cloud or Data Center the configuration of the third level issue hierarchy along with any views created by your team, will not be migrated across from your Server instance. However, it will be possible to recreate your views and reconfigure the third level of hierarchy once your Cloud migration is complete.
Migrating your license between Jira Server, Data Center or Cloud
As all Easy Agile licensing is handled via the Atlassian Marketplace, you will need to contact Atlassian about transferring your license. Note that licenses cannot be directly transferred or credited; however, you may be eligible for a free trial in order to make the transition process smoother.
To raise a Billing, Payments and Pricing request, contact Atlassian Support here.
We’re here for you!
All Easy Agile apps are available on both Cloud and On-premise Jira instances. Wherever you’re migrating, we’re here to make it easy.