Our customers are important to us. Here is how we are committed to you.
Business Hours
Our business hours are Monday through Friday from 9am to 5pm Australian Eastern Standard/Daylight Time (AEST/AEDT).
We are closed on major public holidays in New South Wales, Australia.
Support Response Time
When you submit a support request, Easy Agile will respond within 24 business hours from the time of your request.
Getting Support
You can submit a support request via our support portal: https://arijea.atlassian.net/servicedesk/customer/portal/2
Important: Our SLA response times apply exclusively to support requests submitted through the designated support portal above. Requests sent directly to individual Easy Agile employee email addresses are not covered by this SLA and may not receive a timely response. To ensure your request is tracked and responded to within our committed timeframes, please always use the support portal.
What Our Support Includes
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Help with installation of Easy Agile apps.
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Help troubleshooting problems with Easy Agile apps.
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Help identifying work-arounds for known issues.
What Our Support Does Not Include
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Product training.
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Support for customers who do not have a valid and current license or active subscription.
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Support related to non-Easy Agile apps.
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Support for Atlassian product issues (i.e. Jira, Confluence) not caused by Easy Agile products.
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Support for Atlassian product versions that are no longer supported by Atlassian or Easy Agile apps.
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Support in any language other than English. Please contact our international partners for support in your language.
Contact & Resources
For more details, visit our Trust Centre.
To check our business hours in your timezone: timeanddate.com