Migrating

Jira Cloud Migration Assistant

The Jira Cloud Migration Assistant (JCMA) is a free Jira Server/DC app offered by Atlassian via the Marketplace. For more information about Atlassian support moving to Jira Cloud, see Atlassian's Cloud migration center.

How does it work?

Follow the steps on how to use the Jira Cloud Migration Assistant to migrate Programs data to your Cloud instance. During the Assess your apps stage, status of Needed in Cloud should be assigned to Programs to enable it for JCMA migration.

When one or more Projects that appear in a Program are migrated to Jira Cloud using JCMA, that Program will be added to the destination Jira Cloud instance shortly after the main migration step has occurred.

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Site Import

How does it work?

After you have migrated your Jira data using Jira Site Import, you can start Site Import for Easy Agile Programs.

Site Import for Programs can be accessed via the Manage Apps admin page in Jira. You will be able to export a backup file consisting of Programs data and then import this data into your new instance.

Step 1: Jira Site Import

Ensure Jira migration has been completed via Jira Site Import.

 

Step 2: Back up your Easy Agile Programs Server data

• Log in to your server instance using Jira administrator permission.

• Click on the Jira Administration cog in the top-right corner and select Manage Apps.

• Navigate to Easy Agile Programs in the sidebar and click on Site backup.

• Click on Create backup button to start backup.

• You will be able to see the progress of the backup on the screen.

• Once the backup is complete, you will see a success message on the screen.

• Click on Download Jira Backup to export the backup file.

 

Step 3: Import your Programs Server data into Cloud

• Log in to your Cloud instance using Jira administrator permission

• Click on the Jira Administration cog in the top-right corner and select Manage Apps

• Navigate to Easy Agile Programs in the sidebar and click on Site restore.

• Click on Choose file and select the backup file from Downloads.

• Click on Restore data.

• Once the import starts, you will be able to view the progress of the import on the screen.

• Once the import is complete, you will see a success message on the screen.

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Migrating from Server to Data Center

Migrating from Server to Data Center is easy. Simply change your license key in Manage Apps and our app will continue to work as before.

We recommend that you migrate from the newest version of our app to the same version on Data Center. This will reduce the likelihood of errors occurring during migration.

Visit Atlassian’s documentation on migrating from Server to Data Center.

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Migrating your license between hostings

As all Easy Agile licensing is handled via the Atlassian Marketplace, you will need to contact Atlassian about transferring your license.

Note that licenses cannot be directly transferred or credited; however, you may be eligible for a free trial in order to make the transition process smoother.

To raise a Billing, Payments and Pricing request, contact Atlassian Support here.

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FAQs

Can I migrate a Program which uses a multi project (or cross project) board?

Currently, the Jira Cloud Migration Assistant doesn't support cross-project boards migration. This is a known limitation and has been raised with Atlassian. Since a Program is constructed using Jira board data, the Program will not be migrated if the boards populating it are not migrated.

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We’re here for you!

If you have any questions or concerns about migrating to Jira Cloud, feel free to reach out to support@easyagile.com or via our Support Desk.

All Easy Agile apps are available on both Cloud and On-premise Jira instances. Wherever you’re migrating, we’re here to make it easy. For more information on our migration support, please visit our Migration Hub.