Migrating
Migrating from Server to Cloud?
We understand many of our customers are undergoing a shift from on-premises to Cloud instances of Jira given Atlassian announcement to end support for Server.
To compare cloud migration methods, please visit this Atlassian Support page.
Jira Cloud Migration Assistant
The Jira Cloud Migration Assistant (JCMA) is a free Jira Server/DC app offered by Atlassian via the Marketplace. For more information about Atlassian support moving to Jira Cloud, see Atlassian's Cloud migration center.
Suitable for:
Server to Cloud
Data Center to Cloud
What you need:
Jira Cloud Migration Assistant can be used to migrate Programs data under the following conditions:
You are using JCMA to migrate your Jira Data.
You are using Easy Agile Programs v4.4.0 or later on the Jira Server/DC site.
Easy Agile Programs installed on the destination Jira Cloud site.
Are you eligible for dual licensing? Learn more about it here.
How does it work?
Follow the steps on how to use the Jira Cloud Migration Assistant to migrate Programs data to your Cloud instance. During the Assess your apps stage, status of Needed in Cloud should be assigned to Programs to enable it for JCMA migration.
When one or more Jira projects that appear in a Program are migrated to Jira Cloud using JCMA, that Program will be added to the destination Jira Cloud instance shortly after the main migration step has occurred.
Projects included in a migration | Outcome in Easy Agile Programs for Jira Cloud |
|---|---|
All Projects in a Jira instance | All Programs will appear in Jira Cloud as they did in Jira Server |
All Projects in a Program (minimum recommended) | That Program will appear in Jira Cloud as it was in Jira Server; other Programs will not be migrated |
Some of the Projects in a Program | That Program will be migrated, but only contain the migrated Project Boards; some teams/Boards will be missing* |
No Projects that appear in any Programs | No Programs will be migrated |
Planning a staggered migration? It’s important to migrate the relevant Jira projects AND Easy Agile Programs in the same migration.
If more than one of your migrations will include Jira projects used in Easy Agile Programs, you’ll need to include Easy Agile Programs in each of those migrations.
It’s safe to include Easy Agile Programs in every migration; if it cannot find any relevant app data to migrate, this step will skip automatically.
Troubleshooting Easy Agile Programs migrations with JCMA
If app data is missing on the Cloud site, first check if the associated Jira data has been migrated successfully:
Check that the team and roadmap boards used in the Program on the Server/DC site are available on the Jira Cloud site.
Check that the Jira issues that were scheduled in the Program on the Server/DC site can be found in the matching Jira projects on the Jira Cloud site.
Check that the date fields and issue link types configured for the Program can be found on the Jira Cloud site.
Logs are available on the Jira Cloud site in: Jira settings → Manage apps → Easy Agile Programs in the left navigation → Migration Assistant:
Why is the migration “Successful”, but not all Programs have appeared on the Cloud site?
There are three main causes of this that will appear in the migration logs:
The issue link type for dependencies in the Program is missing from the cloud instance.
The issue link type used to connect team-level issues to the Program Roadmap is missing from the cloud instance.
The date fields used in the Program are missing from the Issue Screens in the migrated Jira projects.
Site Import
Suitable for:
Server to Cloud
Cloud to Data Center
Data Center to Cloud
What you need:
Site Import can be used to migrate Programs data under the following conditions:
You are using Easy Agile Programs v4.5.0 or higher; we recommend using the latest version of our app to reduce the likelihood of errors occurring during migration.
Jira Site Import has been used to migrate your Jira data.
You must have Jira administrator permission.
Easy Agile Programs is installed on the new instance.
Are you eligible for dual licensing? Learn more about it here.
How does it work?
After you have migrated your Jira data using Jira Site Import, you can start Site Import for Easy Agile Programs.
Site Import for Programs can be accessed via the Manage Apps admin page in Jira. You will be able to export a backup file consisting of Programs data and then import this data into your new instance.
Step 1: Jira Site Import
Ensure Jira migration has been completed via Jira Site Import.
Step 2: Back up your Easy Agile Programs Server data
Log in to your server instance using Jira administrator permission.
Click on the Jira Administration cog in the top-right corner and select Manage Apps.
Navigate to Easy Agile Programs in the sidebar and click on Site backup.
Click on Create backup button to start backup.
You will be able to see the progress of the backup on the screen.
Once the backup is complete, you will see a success message on the screen.
Click on Download Jira Backup to export the backup file.
Step 3: Import your Programs Server data into Cloud
Log in to your Cloud instance using Jira administrator permission
Click on the Jira Administration cog in the top-right corner and select Manage Apps
Navigate to Easy Agile Programs in the sidebar and click on Site restore.
Click on Choose file and select the backup file from Downloads.
Click on Restore data.
Once the import starts, you will be able to view the progress of the import on the screen.
Once the import is complete, you will see a success message on the screen.
Migrating from Server to Data Center
Migrating from Server to Data Center is easy. Simply change your license key in Manage Apps and our app will continue to work as before.
We recommend that you migrate from the newest version of our app to the same version on Data Center. This will reduce the likelihood of errors occurring during migration.
Visit Atlassian’s documentation on migrating from Server to Data Center.
What if the Server version of Easy Agile Programs is out of date? How do I upgrade to the latest version?
Existing customers can continue to purchase new Server Marketplace apps until February 15, 2023 PT. However, after February 15, 2024, Server Marketplace apps will reach end of support. (Source)
Migrating your license between Jira sites
As all Easy Agile licensing is handled via the Atlassian Marketplace, you will need to contact Atlassian about transferring your license.
Note that licenses cannot be directly transferred or credited; however, you may be eligible for a free trial in order to make the transition process smoother.
To raise a Billing, Payments and Pricing request, contact Atlassian Support here.
FAQs
Can I migrate from a multi-node DC instance?
There are currently some issues migrating from multi-node DC instances which Atlassian are aware of. We hope to have a fix implemented for this limitation in the medium term. In the meantime as a workaround, Atlassian suggest that users with multi-node DC instances using only one node while completing JCMA migrations.
We’re here for you!
If you have any questions or concerns about migrating to Jira Cloud, feel free to reach out to support@easyagile.com or via our Support Desk.
All Easy Agile apps are available on both Cloud and On-premise Jira instances. Wherever you’re migrating, we’re here to make it easy. For more information on our migration support, please visit our Migration Hub.