Error reporting & analytics

Easy Agile collects error logs and analytics to help us improve the app.

These do not include Personally Identifiable Information (PII) or copies of your Jira data.

Error reporting

Easy Agile products use error reporting service BugSnag to assist us in providing higher-quality software and quickly diagnose errors that occur in Easy Agile code running in the browser. This information helps us quickly pinpoint issues to help quickly resolve support requests, or ship fixes before support requests are raised.

Only errors that originate from within Easy Agile code are transmitted.

No Personally Identifiable Information (PII) is included in logs sent to BugSnag. All business-sensitive information is redacted, such as:

• The URL of the Jira instance

• Any project or item keys

• Usernames or any other personally identifiable information

The app license identifier is included in analytics to enable us to provide better customer support: if you contact our customer support team about an error, we can diagnose the problem quickly by locating it in BugSnag logs.

Analytics

Easy Agile captures analytics events from our products so that we can better understand how they are being used and identify opportunities for improvement.

• The analytics data captured is stored in a private analytics database hosted by Amazon Web Services in the United States of America.

• This data is also sent to Amplitude, a third-party analytics platform to query and visualise analytics data to make informed decisions about product development. For more information on how Amplitude stores this data see here.

No Personally Identifiable Information (PII) is captured in analytics events.

Analytics are identified with the App entitlement number (license identifier, e.g. “E-42B-7PM-U9G-NUV”). This enables us to more quickly and accurately diagnose problems when you raise a support request. 

{
  "user_id": "6a498a9e-d069-4681-8318-0a477ad8448a",
  "device_id": "57905c88-3e89-4b0f-814e-c61b8511d967",
  "session_id": 1759725820187,
  "time": 1759728711883,
  "app_version": "5.17.0",
  "platform": "Web",
  "language": "en-GB",
  "ip": "$remote",
  "insert_id": "288cba23-1d46-4152-ab1b-8a21f7228f17",
  "event_type": "Retro Mood Changed",
  "event_properties": {
    "moodValue": "BAD",
    "originalEventName": "retro-mood-changed",
    "addonKey": "da3bc5f8-7d12-4b4d-a08c-6ea1b3850416",
    "hostSen": "E-123-ABC-1BC-A23",
    "licenseId": "E-123-ABC-1BC-A23",
    "easyAgileUuid": "6a498a9e-d069-4681-8318-0a477ad8448a"
  },
  "event_id": 34,
  "library": "amplitude-ts/2.18.2",
  "user_agent": "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/141.0.0.0 Safari/537.36"
}